Privacy Policy

1. Who We Are

Lucky Box operates as an online store. This Privacy Policy describes how we handle personal information when you visit our website, create an account, or place an order. By using our services, you consent to this Policy.

2. Information We Collect

• Account details: name, email, phone number, address.
• Order details: items, amounts, delivery information.
• Payment info: handled by secure payment gateways; we do not store full card data.
• Technical data: IP address, device info, browser type, cookies for analytics and preferences.
• Communications: messages via email, WhatsApp, Facebook, or on-site forms.

3. How We Use Your Information

• Process and deliver your orders, including updates and tracking.
• Provide customer support and handle returns/refunds.
• Improve our products, services, and website experience.
• Prevent fraud and ensure account security.
• Send service-related notifications; marketing messages only with your consent (opt-out anytime).

4. Sharing Your Information

We share data only with trusted partners for specific purposes:

• Couriers: delivery address and contact to fulfill shipments.
• Payment gateways: process payments securely.
• Service providers: analytics, hosting, customer support tools.
• Legal compliance: when required by law or to protect our rights and users.

We do not sell your personal information.

5. Cookies & Tracking

We use cookies and similar technologies to keep you signed in, remember cart items, and analyze site usage. You can control cookies through your browser settings, but some features may not work without them.

6. Data Retention

We retain your information for as long as needed to provide services and comply with legal obligations. You may request deletion of your account and we will honor it unless we must keep data for legal reasons.

7. Your Choices & Rights

• Access and update your account information.
• Opt out of marketing messages via unsubscribe links or by contacting us.
• Request deletion of your account and personal data (subject to legal requirements).

8. Security

We implement reasonable technical and organizational measures to protect your data (HTTPS, access controls, encryption where appropriate). No method of transmission is 100% secure, but we strive to safeguard your information.

9. Changes to This Policy

We may update this Policy periodically. The latest version will always be available on this page with the “Last updated” date.

10. Contact Us

For privacy questions or requests, please contact us via the channels listed on our website.